projectY cowork member Lena Isaacs began using the space shortly after it opened, in 2016. Lena is a local entrepreneur and the founder of ProcessQM LLC. She has an extensive background in quality management, strategic management and process improvement, as well as a solid track record of driving organizational performance to the next level in very complex and highly regulated government and commercial sectors. After starting out at projectY cowork, Lena was able to build her business and open an office in Los Alamos.
“I opened an office space and I think projectY really contributed to this transition," said Isaacs. "It not only helped me keep the startup process very lean, it was also a great place for networking so I made a lot of contacts. I met a lot of entrepreneurs in the same position as me and we had very similar challenges so we were able to bounce off similar ideas and it has been a great transition.”
Lena Isaacs is a quality management professional who specializes in organizational excellence, quality management systems and process improvement. She has a reputation for building strong teams, developing both nuclear and non-nuclear quality assurance programs, and maintaining various requirements including ISO 9001, ISO 14001, OSHA, DOE Order 414.1, NQA-1, ISO 15189, NYS, CLIA, CAP, 49 CFR and Malcolm Baldrige Criteria. She is currently serving as a President and Owner of ProcessQM LLC, overseeing all daily operations and business activities. Prior to launching this company she was a Quality Manager at Advanced Thin Films Inc. (the IDEX Company), a Site Quality Manager and a Quality Assurance Analyst at Laboratory Corporation of America (form. Genzyme Genetics), a Quality Management Representative at J.B. Henderson Inc., and an Internal Auditor at Rinchem Company Inc.
Lena earned her Bachelor of Arts in Philology at Mari State University and her Associate’s Degree in International Business at the Technical Vocational Institute. She puts in the time and effort necessary to stay abreast of all the latest developments in the field, and has successfully completed extensive training including ISO 9001:2015 Quality Lead Auditor – Certified, NQA-1 Quality Assurance Lead Auditor Certification Training Course, BSC Balanced Scorecard Certification Boot Camp and CMQ/OE Certified Manager of Quality/Organizational Excellence.
Lena is fluent in both Russian and English, and she is currently learning Spanish.
About ProcessQM LLC
ProcessQM LLC offers process-based quality management and organizational excellence solutions to various industries throughout the U.S. Our team consists of an extensive network of professionals in various areas including strategy planning and execution, quality management systems, project quality assurance, internal auditing, lean and six sigma. We help businesses reach their next level by setting a strategic path, building efficient and effective quality management systems, equipping organizations with quality assurance tools and strengthening their processes using lean and six sigma methodologies. Your time is extremely valuable to us so our approach is very flexible. We prioritize our services around your deadlines and commitments. We work with your leaders and subject matter experts in functional areas to understand your needs and your processes in order to provide maximum value.